Building Trust with Smart Customer Feedback

Trusthero SaaS Solution

Our client, Trusthero, an emerging SaaS company, was faced with a challenge. They wanted to not only optimize their customer service, but also strengthen their online reputation. Collecting structured feedback from customers was essential to improve their product and build trust.

In close collaboration with Trusthero, we developed a tailor-made SaaS solution. Here are the key features:

• Easy feedback collection: Trusthero’s platform allows customers to provide feedback quickly and easily via streamlined forms. No hassle, no lengthy surveys.
• Automatic distribution: The SaaS solution distributes feedback requests at strategic moments, such as after a purchase or a customer service interaction.
• Advanced analytics: Trusthero analyzes the collected feedback and identifies trends, positives, and areas for improvement. This helps the company take targeted actions.
• Transparency: Customers can see each other’s reviews, which builds trust and helps the company differentiate itself.

Results: Better service and visibility

Thanks to Trusthero’s SaaS solution, the company has gathered a wealth of valuable insights. Not only have they optimized their product based on customer feedback, but they have also increased their online presence. Positive word of mouth has now become a powerful tool.